Shipping & Order Details

We pick, pack and ship orders around the clock. Most orders will be processed within 3-4 business days of receipt. Many orders are shipping sooner than that! Please note orders are not processed or shipped on weekends or holidays. Please allow an additional 3-4 business days for the package to get to you once it leaves our shop. If you need your order by a certain date, please place your order with a few days wiggle room to ensure it gets to you. Thank you for your understanding and support!

Please respond to your order confirmation email OR email us at [email protected] within 2 hours of placing of your order:

• Subject line Help for TM#XXXXXXX
• Your Gift Note
• Your updated shipping address
• Anything else
• Phone number  

Help! I'm freaking out. I just placed an order, but haven't received a confirmation email with my order number. Did you receive my order?!

Yes, this is freaky! And yes, we most certainly received your order! Sometimes our confirmation emails go to spam folders. Please check there for an email from [email protected] with order details. All orders start with TM#. If you'd like to triple confirm any details of your order, please email us at [email protected] 

I received a shipping confirmation email, but when I click on the tracking link there is no/limited information available. Help!

Please check your tracking link again in 24 hours. It takes time to activate. Your package will get where it's going! And USPS, UPS and the like are really good at getting packages to people. *Our Heroes*

I'm having trouble navigating your website. Can you please help me?

Yes, we are here to help. Please email us at [email protected] with the following information:

• Subject line New Order for TM#XXXXXXX
• Item(s) you'd like to order
• Name of products and variants/size if applicable
• Quantity of each item
• Your first and last name
• Email address
• Shipping address
• Billing address
• Phone number  

Upon receipt of the information above, we will send you a link to "Complete Your Purchase" where you will enter your payment information. Please allow 48 hours for us to send you the information to complete your purchase.

Lost or Stolen Packages

If your package gets lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.

File a USPS Claim

Report Package Theft with USPS